Care Coordination Presentation to Colleagues Essay

Care Coordination Presentation to Colleagues Essay

Care coordination is becoming a common practice in healthcare organizations following the increasing demand for high-quality patient care. It involves organizing patient care activities between parties involved during care delivery deliberately, facilitating the delivery of health care services appropriately. In organizing care, all resources are personnel involved in patient care activities, including patients and their families are managed through the exchange of patients’ health-related information among parties in charge of different aspects of patient care. Thus, care coordination supports the delivery of high-value and patient-centered healthcare, resulting in positive health outcomes. This presentation focuses on care coordination, including collaborating with patients and their families during healthcare delivery; change management aspects that directly affect patient experience elements that contribute to the provision of high-quality and patient-centered care; coordinated care plans based on ethical decision-making; implications, and consequences of an ethical approach on decision-making; and potential impact of the HIPAA on outcomes and patient experiences.

Effective Strategies for Collaborating with Patients and their Families during Healthcare Delivery to Achieve Desired Health Outcomes


Various healthcare organizations have adopted patient- and family-centered care (PFCC) as an evidence-based practice for providing patient care. In this healthcare delivery model, clinicians engage patients and their families during healthcare delivery. Healthcare providers utilize various strategies to interact and collaborate with patients and their families in providing patients with quality, safe and efficient healthcare services. The first strategy involves engaging patients in the self-management of their condition. Patients are empowered to create goals and action steps for achieving their individual healthcare goals based on one’s preferences and values. This action makes patients in charge of their conditions, resulting in positive health outcomes. Secondly, healthcare providers offer patient education based on one’s health condition and treatment goals. Consequently, healthcare professionals create awareness regarding one’s condition, available treatment options and consequences of each choice, and expected health outcomes. Through patient education, individuals diagnosed with various health conditions can make an informed decision regarding their treatment to achieve positive health outcomes.

Furthermore, healthcare providers collaborate with patients and their families through shared decision-making. In this collaboration approach, clinicians engage patients and their families in making significant decisions regarding their treatment. The healthcare provider informs the patient and family members about various treatment interventions and the consequences of each option and allows them to make a decision. A clinician adhered to the patient’s treatment decision even if it is not the best option as a way of complying with patient autonomy. The ethical principle of patient autonomy holds that patients have a right to make major decisions regarding their treatment (Varkey, 2021). Healthcare providers also utilize cultural competence strategies to collaborate with patients and their families in healthcare delivery. In this approach, healthcare providers consider the patient’s cultural values and beliefs during treatment. Thus, a clinician cannot propose a treatment intervention, which is against the patient’s culture. According to Nair and Adetayo (2019), cultural competence results in quality care when dealing with patients from diverse ethnic backgrounds. Patients and their families cooperate if their cultural values and beliefs are considered and respected during treatment, resulting in positive health outcomes. Lastly, healthcare providers utilize medication management strategies to engage patients and their families during healthcare delivery. For instance, patients are guided on how to adhere to the prescribed medication and dosage, improving drug effectiveness in treating presented symptoms; hence achieving the desired health outcomes.

Change Management Aspects that directly affect Patient Experience Elements that Contribute to the Provision of High-Quality and Patient-Centered Care

Change is inevitable in any healthcare organization. It facilitates innovation and fosters the implementation of evidence-based practices, leading to high-quality patient care and superior health outcomes. The desired organizational change is only achieved through change management. Change management can be described as a structured approach to managing changes made in an organization’s processes, procedures, goals, and technologies (Fiorio et al., 2018). Various aspects of change management directly impact elements of the patient experience essential to the provision of high-quality, patient-centered care. The first change management aspect that affects patient experience is leadership alignment. It involves identifying leaders and sponsors who will guide the healthcare organization in achieving the desired change. Aligning the proposed change to potential leaders and sponsors increases the likelihood of the new intervention being successfully implemented. The second change management aspect, influencing patient experience is stakeholder engagement. Key stakeholders, including the management, shareholders, and other third parties such as healthcare providers are engaged during the change process. Stakeholders provide the required support if they are involved during the change process, resulting in the successful implementation of the proposed evidence-based intervention. According to Hashish et al. (2020), adopting evidence-based approaches improves care delivery in various healthcare settings.


Additionally, communication, a change management aspect directly influences the patient experience. Effective communication during change implementation allows the project team to shape the vision for the proposed change; create awareness regarding the change among key stakeholders; communicate strategies for implementing the change, and obtain feedback regarding the change from stakeholders. Change impact and readiness also affects the patient experience. This aspect involves assessing the readiness of the organization to implement the proposed change and the effect of the change on the organization. Successful implementation of the proposed change in an organization significantly depends on the readiness of the organization to implement the new intervention. Training is another significant aspect of change management that influences patient experience. It involves evaluating learning needs to equip the change group with the capability and skills needed to successfully implement the proposed change. The last change management aspect that impacts patient experience is organization design. This aspect involves the availability of organizational design needed to support the successful implementation of the proposed organizational change. These change management aspects will lead to the successful implementation of the proposed change. The new strategies will result in the provision of high-quality, patient-centered care, leading to a positive patient experience. Therefore, change management aspects will contribute to the successful implementation of the proposed evidence-based intervention, resulting in the provision of high-quality and patient-centered care, which leads to a positive patient experience.

Coordinated Care Plans based on Ethical Decision-Making

Care coordination is gaining popularity in healthcare organizations due to its impact on the quality of patient care and health outcomes. During care coordination, a patient’s health-related information is shared among all parties involved during treatment before care delivery (Karam et al., 2021). The participants use this information in clinical decision-making, resulting in high-quality patient care and positive health outcomes for all patients, including those with complex healthcare needs. However, healthcare professionals are guided by ethical decision-making in care coordination. Based on ethical guidelines applied, nurses decide whether to share patient health-related information among individuals involved in the delivery of healthcare services. For instance, the ethical principle of confidentiality and non-disclosure hinder nurses from sharing patient health-related information with unauthorized parties without the patient’s consent (Varkey, 2021), compromising care coordination. On the other hand, the ethical principle of beneficence holds that healthcare providers should focus on benefiting their patients through treatment services offered to them (Varkey, 2021). Hence, the ethical principle of beneficence supports care coordination.

Implications and Consequences of an Ethical Approach to Decision-Making

Ethical principles guide healthcare professionals in their clinical practices. Thus, the decision-making process in different healthcare settings is influenced by various ethical approaches. For instance, nurses are guided by a utilitarian decision-making model in making significant clinical decisions, including utilizing care coordination during treatment. The utilitarian ethical approach supports the decision that benefits the highest number of people. Thus, healthcare providers should utilize a care coordination plan during treatment since it is benefiting the highest number of people. Care coordination results in high-quality patient care, leading to positive health outcomes, which benefits patients, their family members, healthcare providers, healthcare organization’s management, and other key players in the healthcare sector.

Potential Impact of the HIPAA on Outcomes and Patient Experiences

The selected health care policy provision that is likely to impact patient outcomes and patient experiences is the Health Insurance Portability and Accountability Act (HIPAA). This act was introduced to protect patients’ health-related data, which is stored electronically from being accessed by unauthorized parties, including healthcare providers and family members without the patient’s consent. According to Keshta and Odeh (2021), the HIPAA act hinders the accessibility of patients’ health-related information by unauthorized users, including healthcare providers and family members. Thus, the HIPAA act compromises care coordination, which involves sharing patients’ health-related information before treatment, resulting in poor quality care, which leads to adverse health outcomes and negative patient experiences.



Care coordination allows healthcare professionals to provide high-quality patient care. Healthcare providers use patients’ health-related data in making informed decisions during healthcare delivery, leading to high-quality care and positive health outcomes. However, care coordination is influenced by ethical decision-making and healthcare policies. Utilizing the ethical principle of beneficence in decision-making supports care coordination to benefit the patients through high-quality healthcare services. On the contrary, applying the ethical principle of confidentiality and non-disclosure compromises care coordination since it prohibits sharing of a patient’s health-related information with third parties without the client’s consent. Additionally, the HIPAA prohibits sharing of patients’ health-related data with third parties, compromising care coordination, resulting in poor quality care, adverse health outcomes, and negative patient experience.


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Hashish, A., Aly, E., & Alsayed, S. (2020). Evidence-Based Practice and its Relationship to Quality Improvement: A Cross-Sectional Study among‎ Egyptian Nurses. The Open Nursing Journal14(1). DOI: 10.2174/1874434602014010254

Karam, M., Chouinard, M. C., Poitras, M. E., Couturier, Y., Vedel, I., Grgurevic, N., & Hudon, C. (2021). Nursing care coordination for patients with complex needs in primary healthcare: A scoping review. International journal of integrated care21(1).

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Nair, L., & Adetayo, O. A. (2019). Cultural competence and ethnic diversity in healthcare. Plastic and Reconstructive Surgery Global Open7(5). Doi: 10.1097/GOX.0000000000002219

Varkey, B. (2021). Principles of clinical ethics and their application to practice. Medical Principles and Practice30(1), 17-28.

Create a detailed narrative script for your presentation, approximately 4-5 pages in length, and record a video of your presentation.
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